︎

KRISENCHAT





_Work in Progress

Comprehensive Real-Time Crisis Support Platform for Youth with Expert Guidance and Mental Health Resources

Psychological Idea
CBT/DBT
Gamification









INTRO

This project aims to create an advanced platform to support children, adolescents, and young adults in crisis, providing immediate access to expert counseling and long-term solutions through a Progressive Web Application (PWA).
PROJECT GOALS

  • Develop an integrated and independent web chat for real-time crisis support.
  • Create an interactive practice area for self-help and skill-building.
  • Connect trained crisis counselors with users for immediate assistance.
  • Facilitate acute crisis intervention, education, and awareness.
  • Provide secure access to information, resources, and techniques.
  • Ensure seamless connection to further support systems.




RESEARCH





Co-creation:


Interviews
Surveys
Workshop

With:

Counselors
Chatters
Young people





To empathize with users and understand their experiences, I began by creating a detailed journey map. This involved analyzing the user’s interactions with the product, identifying pain points, and highlighting moments of delight. By visualizing the user's journey, I gained a holistic view of their needs, emotions, and challenges.
Using insights from the journey map, I pinpointed specific areas where users faced friction or unmet needs. I categorized these into improvement opportunities and innovation gaps, ensuring a strategic focus on elements that could enhance the overall user experience.



Journey Map





CONCEPT CREATION




With clear opportunity areas identified, I brainstormed and developed a range of concepts that addressed the identified challenges. These concepts were grounded in user needs and aligned with project goals, aiming to provide innovative and effective solutions.



To streamline efforts and focus on high-impact solutions, I collaborated with stakeholders to prioritize the concepts. I used criteria such as feasibility, user value, and alignment with business objectives to rank ideas and select those with the highest potential for success.




WIREFRAMES



I translated the prioriti

zed concepts into low-fidelity wireframes to visualize the structure and flow of the solution. These wireframes allowed for rapid iterations and collaborative feedback, ensuring the foundation of the design was solid before moving to high-fidelity stages.





MVP CREATION



Next, I developed MVPs to test the core functionality of the product. These prototypes focused on delivering maximum user value with minimal resources, allowing for early validation of ideas and reducing the risk of extensive rework later in the process.






USER TESTING



Continuous user testing was integral to the process. Through usability studies, I gathered feedback from real users and iterated on designs based on their input. Stakeholders were actively involved throughout, fostering alignment, transparency, and shared ownership of the design vision.





_Work in Progress. More details coming soon.