ACUTE
HOLISTIC
CARE



Research project on treatment of mental illness as a model of acute holistic care.


 




Year
2018

partner
studio project at
Parsons School of Design

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Strategy
Design Thinking
UX Design
Workshop Design + Facilitation 
Concept Creation
Research
Service Design
Human-centered Design
Research Synthesis
Participatory Action Research
Collaborative Design-led Research
Qualitative Research
Ethnography
Systems Thinking

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Visual Perception
Behavioral Science
Decision Making + Uncertainty
Emergency
Trust
Control + Agency

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Animation
Information Design
Photography
Layout
Informatin Design
Illustration






INTRO



During the first semester at Parsons School of Design we were conducting research in the space of “living and dying.” My team was exploring the capabilities of data to improve care for those particularly with chronic mental illnesses that will positively impact lifelong healthcare from the start of care to the end of life.

We identified an asymmetric information balance that places disproportionate burden on the patients in collecting and accessing data. Additionally, we observed a passive patient involvement in data in which patients generate information but that few mechanisms exist to keep them engaged with data after that point.





︎︎︎ How might we achieve Acute Holistic Care?








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DESIGN GOALS



These goals break down our main goal of acute holistic care into tangible outcomes.
















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RESEARCH



We identified the key touchpoints and customer needs through journey and stakeholder maps as well as interviews. Through these we idenitifed moments of crisis in the customer journey.













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CRISIS NO 1


The first crisis moment during the patient journey occurs when visiting a new doctor while filling out the patient intake form. How many times have you filled out that form? How many times you weren’t entirely sure and your responses might have differed?





CRISIS NO 2



The first crisis moment during the patient journey occurs when visiting a new doctor while filling out the patient intake form. How many times have you filled out that form? How many times you weren’t entirely sure and your responses might have differed?





CRISIS NO 3


The first crisis moment during the patient journey occurs when visiting a new doctor while filling out the patient intake form. How many times have you filled out that form? How many times you weren’t entirely sure and your responses might have differed?







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WORKSHOP














INSIGHTS



Through the workshop we learned that the key aspect for customers is the need to have the data accessible at all times and especially during an emergency while still having control over where it is shared. The medical data institutions hold are based on moments of care, but there isn't a good way for institutions to capture the data in interstices (moments between treatment and care) but that data is actually what helps providers.







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PROTOTYPE



We conceptualized a medical vault that the patient can carry like a personal medical ID to make the data accessible at all times but still honor privacy and agency.